Terms of Use

Terms of use

I’m a resident of Hong Kong. I acknowledge that I’ve read and understood, accepted and agreed to abide by the Terms of Use set forth below.

Terms of use

This section contains the terms of use of this website (“Terms”). By accessing this website and any of its pages, you’re agreeing to these Terms.

Important risk warning

The structured products mentioned in this website (“Structured Products”) are non-collateralised. If the issuer is insolvent or defaults, you may not recover part or all of the amount due. The standard warrants (“Standard Warrants”), inline warrants (“Inline Warrants”) and/or callable bull/bear contracts (“CBBCs”) are non-collateralised Structured Products involving derivatives and are complex products. You should exercise caution in relation to them. Don’t invest in them unless you fully understand and are willing to assume the risks associated with them. The price of the Structured Products may fall in value as rapidly as it may rise and you may sustain a total or substantial loss of your investment. You should ensure that you understand the nature and risks and seek professional advice where applicable.

Issuer’s risk

You rely on creditworthiness of the Structured Products’ issuer. The product is subject to both the actual and perceived measures of the credit worthiness of its issuer and there’s no assurance of protection against a default by its issuer in respect of its payment obligations. If the issuer is insolvent or defaults, you may not recover part or all of the amount due (if any).

Information / access

Unless otherwise stated, the information on this website, which is established, operated and/or maintained by or on behalf of Hang Seng Bank Limited (“we”, “us” or “Hang Seng”), has been prepared for the supply of financial, market or other information and data (“Information”) to residents of Hong Kong (“HK Residents”). Information contained in this website mustn’t be relied or acted upon by persons who aren’t HK Residents. If you aren’t a HK Resident and access this website, you may be in breach of laws applicable to you. We or any of our affiliates expressly disclaim all and any responsibilities if you access this website and aren’t a HK Resident.

No professional advice, advising on securities or fiduciary relationship

Market information contained in these pages aren’t intended to provide professional advice nor are we, in providing such market information, intended to be advising on securities (as defined in the Securities and Futures Ordinance (Cap. 571 of the Laws of Hong Kong Special Administrative Region (“HKSAR”))). As such, market information shouldn’t be relied upon in that regard. Persons accessing these pages are advised to obtain appropriate professional advice where necessary. No consideration has been given to the particular investment objectives, financial situation or particular needs of any recipient. We assume no fiduciary responsibility or liability for any consequences, financial or otherwise, arising from the subscription or purchase of Structured Products and/or other investments or products mentioned herein.

No offer

Market information isn’t and shouldn’t be construed as an offer to sell or the solicitation of an offer to purchase or subscribe for any Structured Products and/or other investments or products.

Prices and valuation

Market information is obtained from sources believed to be reliable but which hasn’t been independently verified. No guarantee, representation or warranty is made and no responsibility or liability as to its accuracy or completeness is accepted. Please note that any prices or levels contained in these pages are indicative and may vary in accordance with changes in market conditions. No liability is accepted whatsoever for any direct, indirect or consequential loss arising from the use of this market information. Expressions of opinion are those of us only and we maintain the right to delete or modify information on this website without prior notice.

Disclosure of interests

We and/or our officers, directors and employees may own or have positions in any securities mentioned on this website (or in any related investment) and may from time to time add to or dispose of any such securities (or investment). We may sell securities to or buy them from customers on a principal basis and may also perform or seek to perform investment banking or underwriting services for or relating to those companies. Brokerage fees may be earned by our group members of in respect of any business transacted by them in all or any of the Structured Products, securities and/or instruments referred to on this website.

Liability

You further undertake to unconditionally and irrevocably indemnify us and keep us indemnified against all actions, claims, demands, liabilities, losses, damages, costs (including on a solicitor client basis) and expenses of whatever nature and howsoever occurring arising directly or indirectly from or in connection with any breach by you of these Terms and/or any undertakings given by you.

Historical data / potential for loss / liquidity

Illustration of performance or data of past performance of any Structured Products and/or other investments whether contained in this website or otherwise isn’t indicative of and doesn’t represent a guarantee of any future performance.

Base Listing Document and Launch Announcement and Supplemental Listing Document

You’re warned that the prices of the Structured Products may fall in value as rapidly as it may rise and holders may sustain a total or substantial loss of your investment. CBBCs have a mandatory call feature and may therefore be subject to early termination, upon which (i) investors in category N CBBCs will lose all of your investments in the CBBCs; and (ii) the residual value of category R CBBCs may be zero. Inline warrants carry exotic features, and their terms and pricing may be more complicated than Standard Warrants. Maximum potential payoff is fixed and capped. Price movement of the inline warrants may be disproportionate or opposite to the price movement of the underlying asset.

You should ensure you understand the nature of the Structured Products and carefully study the full details and risk factors set out in the Base Listing Document and the relevant Launch Announcement and Supplemental Listing Document and, where necessary, seek professional advice before you invest in the Structured Products. Before purchasing the Structured Products you’d ensure that you fully understand the potential risks and rewards and independently determine that they are appropriate for you given your objectives, experience, financial and operational resources and other relevant circumstances.

Please also read the disclaimer for Structured Products with indices or exchange-traded funds as the underlying asset, contained in the relevant Launch Announcement and Supplemental Listing Documents.

Structured Products are offered solely on the basis of the terms and conditions and the information contained in the relevant Base Listing Document, the relevant Launch Announcement and Supplemental Listing Document and any supplement to it produced by the relevant issuer. The offering of Structured Products and other products and investments described on this website may, in certain jurisdictions, be restricted by law. You must inform yourself of and observe all such restrictions.

No verification

The information contained herein is derived from sources we believe to be reliable, but which we haven’t independently verified. We make no representation or warranty (express or implied) of any nature nor accept responsibility of any kind with respect to the completeness, timeliness or accuracy of any information, projection, representation or warranty (expressed or implied) in or omission from, this website. No liability is accepted whatsoever for any direct, indirect or consequential loss arising from the use of any information in this website. Any examples given are for the purposes of illustration only.

No liability

No liability is accepted whatsoever for any direct, indirect or consequential loss arising from the use of this website.

Use of software or materials

Materials on this website are protected by copyright. No part of these materials may be modified, reproduced, stored in a retrieval system, transmitted, copied, distributed or used in any other way for commercial or public purposes without our prior written consent.

If you wish to use any software or materials made available on this website the following restrictions apply:

• you may only use the software and materials as strictly necessary for the intended business purpose of the customers whom you represent;
• you undertake not to alter, reverse engineer, copy (other than to the extent necessary for the permitted use), publish or impart to any third party any such software or materials;
• you may only use such software or materials subject to any disclaimers or other restrictions on use or on liability, or any other warranties or terms that appear on or are supplied with any such software or materials.

None of us or any information provider of Structured Products represents that the software or materials or the market information is free from virus or other destructive features which may adversely affect your hardware, software or equipment.

Privacy

We respect your privacy. Please refer to our Privacy Notice on this website.

Amendments

We may revise these Terms and/or introduce additional terms and conditions at any time and from time to time. Any revision and/or addition to these Terms shall be binding on you if you continue to use this website on or after the effective date of variation.

Copyright, trade marks

We and other parties own the trademarks, logos and service marks displayed on this website and users are prohibited from using them without written permission of us or such other parties.

All contents on this website including but not limited to the text, graphics, links and sounds are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, reused, reposted, reverse engineered, decompiled, used for creating derivative works or used in any other way for commercial or public purposes without our prior written consent.

• Android, Google Play and the Google Play logo are trademarks of Google LLC.
• Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

No Warranties

Whilst every care has been taken in preparing the information materials contained in this website, such information and materials are provided “as is” without warranty of any kind, either express or implied. In particular, no warranty regarding non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses is given in connection with such information and materials.

Linked Websites

Use of hyperlinks to other internet sites or resources are at users' own risk. The contents, accuracy, opinion expressed, and other links provided at these sites are not investigated, verified, monitored, or endorsed by us. We expressly disclaim any responsibility for the accuracy, contents, availability or omission of information found on sites that link to or from this website. Users are solely responsible for making all enquiries and investigation before proceeding with any online or offline access or transaction with any of these third parties. We emphasize that all activities conducted by users via or at this website are at their own risk. We do not warrant the security of any information users may forward or be requested to provide to any third parties. Users are deemed to have irrevocably waived any claims against us for any loss or damage suffered as a result of any access to or interaction with any other websites via this website.

We may include hyperlinks to other Hang Seng Bank Group websites for your convenience. The products and services offered on these websites may be limited to persons located or residing in only that particular jurisdiction. In addition, the content on these linked websites may not be intended for persons located or residing in jurisdictions that restrict the distribution of such content. The terms and conditions governing the use of the website of each Hang Seng Bank Group entity may differ and you should consult and carefully read the applicable terms and conditions before using the website.

Email

Email messages sent to us over the internet cannot be guaranteed to be completely secure. We are not responsible for any damages incurred by users if they send a message to us, or if we send a message to them at their request, over the internet. We are not responsible in any way for direct, indirect, special or consequential damages arising out of the use of this website.

Internet Communications

Messages sent over the internet cannot be guaranteed to be completely secure. We will not be responsible for any damages incurred by users as a result of any delay, loss, diversion, alteration or corruption of any message either sent to or received from us at the users' request, over the internet. We are not responsible in any manner for direct, indirect, special or consequential damages arising out of the use of this website.

Communication over the internet may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the internet or otherwise.

Downloading

We do not represent or warrant that the site will be available and meet your requirements, that access will not be interrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties. We makes no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the site.

Accessibility

We aim to provide a website that is accessible to people with different needs. However, it isn’t always possible to do so in all areas of the website.

Users of the NVDA screen reader in connection with the Chinese sections of the website may experience difficulties where numbers are not announced correctly; specifically, the decimal point is ignored e.g. two point five zero is announced as two five zero. This is a known issue with using NVDA screen readers with Chinese websites and is outside of our control.

To solve the above mentioned issue, please follow the steps to open the NVDA Symbol Pronunciation dialog.Open in new window In the Symbols list view, locate the item named Decimal Point, then move to the Replacement edit field and enter a suitable description or character, e.g. “decimal point”. Thereafter NVDA should announce the symbol correctly.

Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the HKSAR.

By accessing these webpages, you’re deemed to submit to the non-exclusive jurisdiction of the courts of the HKSAR; however, these Terms may be enforced in the courts of any competent jurisdiction.

Inconsistencies

The English language version of these Terms shall prevail over the version in any other language to the extent of any inconsistencies.